Cancellation policy

Moderate

Most BNBHubs direct bookings use the Moderate tier:

• Full refund if you cancel at least 14 days before check-in.
• 50% refund if you cancel between 14 and 7 days before check-in.
• No refund if you cancel less than 7 days before check-in.
• Cleaning fees are always refundable.

Strict (28+ nights)

Monthly and corporate stays are charged month-by-month and follow:

• Full refund if you cancel within 24 hours of booking AND at least 14 days before check-in.
• 50% refund of the first month if you cancel between 14 and 7 days before check-in.
• After check-in, the next month is refundable up to 30 days before its start date.

Travel disruption or force majeure

If a documented event (government travel ban, natural disaster, airline cancellation with no rebooking option within 24 hours, family emergency with medical proof) makes your trip impossible, BNBHubs will offer a date change at no fee or a full refund of unused nights. Request within 48 hours of the event by email to bookings@bnbhubs.com.

How to cancel

1. Email bookings@bnbhubs.com with your booking confirmation number, or message +1 (540) 348-3293 on WhatsApp.
2. BNBHubs confirms the refund amount within one business day.
3. Refunds are processed via the original payment method (Stripe). Expect 5 to 10 business days for the refund to appear.

Owner-side cancellations

If BNBHubs or the property owner needs to cancel a confirmed booking (force-host cancel), the guest receives a 100% refund of all paid amounts plus a 10% credit toward a future BNBHubs direct stay. We do not cancel for revenue reasons — only for safety, structural, or documented emergencies.