Questions, answered

Frequently asked

Everything about booking direct, staying with us, and listing your property. Still stuck? Talk to us.

Booking a stay
Is it really cheaper to book direct?+
Yes, and here is the proof. The platform price carries the platform's fee, so the same apartment on the same dates costs more there. Checked 17 Sep 2026, Mangroovy El Gouna, 24 to 27 Oct, all fees in: USD 477 on Airbnb, USD 421 booked direct with DIRECT10. Prices move with dates; your exact total shows before you pay.
How do I actually book?+
Pick your dates on any listing and check out securely on our site — or tap WhatsApp to book with a real person. Either way you get an instant confirmation and a human on call for your whole stay.
What does DIRECT10 include?+
10% off the live nightly rate, no booking fees added at checkout, and free cancellation up to 7 days before check-in. The code is applied automatically when you book direct.
Is booking direct safe?+
Completely. Payment is processed securely and encrypted on bnbhubs.com — we never see your card details. Every property is real and managed in-house by our team, not a faceless listing, and a concierge is one WhatsApp message away.
Payments & cancellation
What payment methods do you accept?+
All major credit and debit cards through our secure on-site checkout. Your payment is encrypted end-to-end — we don't store card numbers.
What's your cancellation policy?+
Free cancellation up to 7 days before check-in on direct bookings. Full details are on every listing and in our cancellation policy.
Are there any hidden fees?+
No. The price you see at direct checkout is the price you pay — no booking fee added at checkout, no surprise cleaning charge bolted on at the end.
During your stay
How do I check in?+
You'll get clear check-in details and directions before arrival. Most stays use a smooth self check-in or a meet-and-greet, and your concierge is on WhatsApp if anything comes up.
What if something goes wrong?+
Message us on WhatsApp — a real local team member, not a ticket queue. In-stay issues are handled fast, day or night.
For property owners
What does BNBHubs do for owners?+
We run your rental like a business: professional photos, dynamic pricing, a direct-booking page of your own, guest messaging, cleaning coordination, and channel sync across Airbnb, Booking.com and Google. You watch the revenue.
Do you manage boutique hotels and villas?+
Yes — from a first apartment to villas and boutique hotels, managed to a white-glove standard. Today we run a focused portfolio in El Gouna and Cairo, with a 50-unit operator partner onboarding now, and we're built to take on more.
How much does management cost?+
It's performance-based — we earn when you earn. The fastest way to see the numbers for your property is a free Revenue Leak Score: 60 seconds, no signup.
How fast can I get started?+
Most owners are onboarded in a few days and earning within weeks. Start with the free score, and we'll handle the setup end-to-end.
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BNBHubs LLC, Delaware USA - Operations in Egypt. (c) 2026