The strongest review a guest can leave is a second booking. Across our three apartments, five guests have come back to the same one and said so in writing. We read every one of their reviews, first stay and second, to find out why.
Published guest reviews in Hostaway, June 2023 to September 2026. First names only, as the platforms show them.
Dina, Hibiscus Haven, Maadi
Dina stayed in November 2023 and booked again within weeks.
Hany, Oak Orchid, Maadi
Two stays in the same week of April 2024, two reviews, both tens.
Antranik, Hibiscus Haven, Maadi
His first review, in November 2024, ended with a promise: "100% coming back again". He kept it eleven months later.
Mohamed, Hibiscus Haven, Maadi
Olivia, Mangroovy, El Gouna
And the return that went wrong
Dina came back a third time in October 2025, this time to our El Gouna apartment. She scored it 6 out of 10, and cleanliness 2.
A guest who loved one of our apartments walked into another that was not stocked to the same standard. Loyalty follows the brand, not the building, so every unit has to meet the standard of the best one. Glasses, mugs, plugs and towels are cheap. Losing a three-time guest is not.
The three things every one of them mentioned
- Someone answered, and bent a little. A late check-in, a flexible host, "helpful as usual". Four of the five thanked a person before they mentioned the flat.
- It was the same the second time. "As always", "as usual", "feels like the first time". Consistency is what turns a good stay into a habit.
- The location did the rest. Maadi for the cafes and quiet streets, Mangroovy for the pool and the beach. Guests came back to a place, not just a flat.
For guests: booking a second time
If you have stayed with us before, book direct on bnbhubs.com. It is the same apartment and the same team, the price is lower than on the platforms, and you can message us before you book.
For owners: why this matters more than a five-star average
A returning guest costs nothing to find. When that guest rebooks through a platform, you pay the platform again for a customer you already won. The owners who grow fastest keep a guest list, answer fast, and give returning guests a direct price. The Revenue Score shows how your listing does on the first two.
